FAQs

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Shipping and tracking information is available for every order and will be sent to the email address you provided during checkout. Sometimes this email ends up in your spam/junk, please check there before contacting us.

Do you ship worldwide?

No, currently we only ship to the contiguous United States.

Do you ship to P.O. Boxes?

No, unfortunately we do not ship to P.O. Boxes.

What is your return policy?

We accept returns if a product is unused and still in good condition. However, we do not accept any returns without a RMA request. To request a RMA and make a return, please contact lisa@trail-industries.com or call us at 657-479-6069.

How long will it take to get my order?

Standard order fulfillment time is 4 – 6 days after an order is placed. However, some products may take longer to fulfill based on stock quantity within the warehouses they come from. If your order is on backorder or is scheduled to take longer than 4 – 6 days, we will contact you.

How much does shipping cost?

Shipping is calculated per product and shipping address at checkout. It is unique to each order. Free shipping is granted on orders over $100, with some exceptions.

Do you work with bloggers or guest writers?

Yes! We love having bloggers and guest writer’s post to Trail Industries to share their adventures with our audience. We’ve learned so much from them and appreciate their words of wisdom! We hope our customers appreciate their reads as much as we do!

Do you have coupon codes available?

We do! Subscribe to Trail Industries on our homepage under the top banner to receive a coupon code in your inbox. Our subscribers are also the first to know of sales and limited time coupon codes.

Do you offer military or first responder discount?

We do! Please email a photo of your personal ID as well as your military or work ID to orders@trail-industries.com. We thank you for your service!